Privacy Policy

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
   

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

This online privacy policy applies only to information collected through our website and not to information collected offline.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

By using our site, you consent to our privacy policy.
 

STANDARD SHIPPING WITH USPS First Class
Most items on the site will ship in a USPS first class within one business day. Shipping rates will be calculated at the time of purchase.  Please note that custom orders may take 2-3 additional days to create. Please allow up to two weeks for custom orders during the holiday season. 

We strive for your complete satisfaction. Please email us for REPAIR, RETURN, or EXCHANGE at robin@rocknrosejewelry.com

RETURNS & EXCHANGES

Returns & Exchanges are allowed up to 15 days after the time of purchase as long as we receive the original undamaged/un-worn item within that time frame. Returns accepted during this time frame will be refunded for 100% of the purchase price, less any amount for shipping. Exchanges for different items will be credited at 100% of the purchase price, but if exchanged item is less than the original, the remaining balance will be issued as in-store credit. Items not returned or exchanged within 15 days, are not eligible for refunds or credits. Please note, due to their one of a kind nature, custom orders are non-returnable and non-refundable.

REPAIRS

Repairs are made free of charge in the case of manufacturer defects or imperfections. Items damaged due to normal wear and tear will be repaired and charged accordingly for any replacement parts and labor involved. Please package and insure your item at its original value and include a note in the package with your NAME, RETURN SHIPPING ADDRESS, and PHONE NUMBER.